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What our clients say about Backhouse Solicitors

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Backhouse completed my Will and i have been extremely pleased with the professional and friendly service i have received. I will certainly recommend them.
Mr M C

Excellent service throughout and extremely helpful and understanding. Quality of service, speed of response to emails, understanding needs and acting swiftly.

Mr B T
We have used Backhouse to draw up our Wills. We have been very satisfied with all aspects of the service provided by Colin and his colleagues throughout the whole process. We will happily use Backhouse again and we will have no hesitation in recommending them to others.
Mr & Mrs C
I could not fault it!
Mr C L & Miss R M
Process of sale of property went very smoothly. My parents have used Backhouse for various matters in the past and had been very satisfied with reliability and service. Hence i chose to continue to use Backhouse for sale of parents house.
Mr D O

Very satisfied with the service. Mr. Murphy was very professional, friendly, and helpful at all our meetings.


Both sale and purchase ran smoothly, and any queries were resolved quickly. The price quoted seemed fair and the service was excellent. The whole process was smooth and efficient.

Miss S W

Very prompt arrangement of the meeting. Great communication from Billie. Very friendly reception staff. Sarina dealt with my ILA in a very clear, understandable way. Efficient, good communication, friendly and professional. I will be back later this year for my next ILA.

Darren Evans

Catie was very efficient and quick with sending paperwork to us and replying to any questions. If Catie was unavailable, others would respond to us to ensure we was not waiting for answers.

As first time buyers, this process is all new and Catie supported us with any queries we had, and the whole process was made easy due to their team.

Mrs C Y A

Excellent communication with clients and very efficient in dealing with the house sale. I would thoroughly recommend this solicitors firm.

Mrs F P

Excellent Communication, very professional

Mrs Joan Sinclair-Clayton
Service was perfect, we are very grateful, Thank you.
Mr Paul Grimwood

We were extremely satisfied with the service you have given us. We were looked after very well by the team. We were kept informed in timely manner. Everything was explained to us clearly.

Miss M L

Sarah Smith was very efficient, responded to our enquiries very quickly and spent a lot of time and effort chasing our buyer’s solicitors. We cannot recommend Sarah highly enough. We will be telling all our friends to use Backhouse in the future.

Miss C A Edwards

Meetings handled by Collin Murphy conducted very professionally and took the time to explain in understandable English rather than legal English.

Marc Schwartz

Right from the first phone call, I was treated like a human and not a number. I was listened to and I was believed, this is so important. I would not hesitate to recommend the firm to anyone.

Carol Ramshaw

Was kept informed of every progress made and the time management to respond to emails/phone calls and to sell our property was amazing. The staff are very friendly and efficient and the service we received was amazing.

Sophie Healy

Thank you for everything you’ve done in allowing us to get our first home. You held our hand and guided us through the journey each step of the way and for that we are ever grateful. We wish you and your team all the best for the forthcoming year.


Not having used your services before and the fact your offices are a long way from my living region; I was a little apprehensive but I need not have been, you were absolutely excellent, thank you. Just nice people to deal with. Family run business feel.

Kevin Whitman

Moving home is said to be one of the most stressful situations.

The whole process from start to finish was smooth running and I can honestly say that I only became stressed after and that’s only because I was still working whilst trying to move in.

Ginny White

Sarah Smith and Rhys Tisley were so helpful from the start, the transaction went through very smoothly.

Sarah kept me posted at all times and gave good advice.

Mr & Mrs Bernard Casburn

Catie was absolutely fantastic from start to finish. Nothing was too much trouble, every query was answered to the fullest extent possible and her efficiency just blew me away. Best dealings with a solicitor in relation to conveyancing I have ever had.

Dale Harris

Everything was quickly sorted and went through smoothly. If I had a query, I was able to speak to someone so that they could explain to me.

Alison Stockwell
Ivana and Colin were spot on with their advice, friendly, welcoming and knowledgeable.
Mr & Mrs E, Romford
Liz Searle and her team were extremely helpful, professional and assisted me through out the whole process.

Happy from the start to the finish – would totally recommend.

Claire Brockway, Lincolnshire

For someone that’s worked in the industry for 26 years Catie and team made the whole legal process effortless after being given the challenge of beating the stamp duty deadline.

Catie and team you are real life super heroes!

Thanks again!!

Mr SM & Ms EM, Chelmsford
I would really like to thank you for helping my daughter with her issues in January. I was impressed with your professionalism and how quickly you were able to deal with the situation I suddenly found myself in.
Although extremely professional, the service I received was kind and friendly. It took away any stress I had and made me feel happy and confident. Thank you

My daughter now uses Backhouse Solicitors at my recommendation and is very happy.

Mrs JB, Maldon
Speedy service; kept informed; quote for conveyancing adhered to.

Having had a previously appalling service from a different Chelmsford law firm, I would be delighted to steer potential clients in your direction!!

Mr Murphy was extremely knowledgeable and his advice and assistance with my inheritance tax return and probate was invaluable.
He also provided the paperwork extremely quickly and was most helpful with any questions that cropped up.
His response to calls and emails was always within 24 hours
The Backhouse solicitor team did a great job in providing the legal service while selling my property in a timely manner during the Covid lockdown times
Subin Chandy, Cambridge
We were well attended to, we felt listened to. Everyone was very professional I would surely recommend this service as they are very good at their job.
Lovely and affordable.
No hidden cost.
AE, Peterborough
The service & advice provided by Minal was excellent.
Availability & also being able to talk outside of normal office hours was very helpful
All went smoothly considering some of the complications of the transfers.
Mr MG, Stanford-le-Hope
Always responded to queries quickly and the transaction felt like it was moving along at all times. Well informed at all steps of the process
Mr SR, Bedfordshire
Catie was very efficient. Because I always dealt with Catie I didn’t have to go into long explanations of why I was calling. Catie responded quickly to emailed queries and kept us informed at every stage. From offer to completion took less than 8 weeks.
SM, Dorset

From initial phone call to the end the team ,especially Catie Edwards very helpful ,quick to respond to any queries.

Although fees seem high ,they are the same as other solicitors in the area. Good local friendly solicitors that kept us informed and process was stress free

SW, Chelmsford
I liaised with Minal initially on my employment case and subsequently dealt with Nathan Gray. The various options available to me to take my case forward were explained clearly in layman’s terms rather than too much legalese. This was really important to me, as I could understand the pros and cons of taking a particular direction, and make an informed decision. I felt my case was handled very professionally and I was very pleased with the outcome.

A colleague of mine was pursuing an employment case at the same time as me, but through a different solicitor. The service she received was well below the standard I received from Backhouse, and yet the charges were much higher. Eventually she stopped working with that solicitor and appointed Backhouse.

Highly professional service I received and the very reasonable charges. Minal and Nathan also inspired confidence because of their considerable experience and knowledge.

YA, Billericay

Very efficient and knowledgeable service.
Helped us overcome numerous issues that cropped up.
Polite and courteous service always willing to explain issues that we had trouble understanding

David Cutmore, Chelmsford
House completion and purchase went as smooth as could be expected in these current times. Good communication and prompt replies to enquiries.
Mr MI, Lincolnshire
We employed Backhouse Solicitors to provide independent legal advice and to complete our lifetime mortgage with LV Equity Release Limited. Liz Searl was very thorough. She read our mortgage offer carefully and drew our attention to 19 significant points in that offer. Throughout Liz answered our queries clearly and promptly. Even when she was unwell Liz came into the office to tie up some loose ends, before returning home to bed. Finally, and importantly, she successfully completed the mortgage in good time.
Mr & Mrs S, Chelmsford
Karen was exceptionally helpful, approachable and explained things very well when I was under a lot of stress and suffering anxiety.
The service was extremely professional and Karen’s advice was both helpful and very well tailored to the outcome I was hoping to achieve.
Overall our success in court was very much due to the hard work that Karen undertook on my behalf.
Kathryn Reading, Dunmow
As first time buyers and not knowing all the ins and outs of the buying process, I genuinely appreciated all the help from Catie throughout. In some frustrating situations with other parties I had every confidence that Catie not only had our best interests in everything she was doing but also trying to push along other parties to help with the completion. Without Catie’s hard work it could have been a much longer process.
Ms LK, Chelmsford
Emma and Liz worked flat out to ensure that the purchase of the property would and could be completed within a specific time. The professionalism and honesty was also something that helped greatly, but also the communication link with their client.

There is nothing that Backhouse should improve as the service to the client is excellent.

Miss SM, Chelmsford
Wasn’t the cheapest and wasn’t the most expensive quote I received, but great value for money.
Emma Taylor was exceptional in dealing with my house purchase.
Mr SJ, Chelmsford
The overall service was excellent throughout the entire process
NP & JH, Chelmsford
We were dealt with in a very pleasing manner especially with regard to the lock-down and virus.
Mrs VC, Chelmsford
Extremely easy to do business with. A friendly, easy to approach practice. To the point and explained everything so that I understood.
Thank you for assisting me during these uncertain times. Keep up the good work.
Mr J Walker
Emma Taylor and Liz Searl were incredibly helpful.

Emma Taylor was our main conveyancer and she was absolutely amazing. Backhouse is very lucky to have her. She is responsive, helpful, professional, fast, efficient, friendly and inspires confidence. She completed our sale and purchase in just over 7 weeks – which was absolutely amazing – especially as we were just exiting lockdown from Covid 19 at that point. Emma is really impressive.

Mrs LF, Hertfordshire
Under the current circumstances relating to Covid-19 we were very pleased with the service offered regarding value for money.
The information and advice was given in a very professional manner.
Mr & Mrs Withams, Chelmsford

The whole process of completing the sale of our house and the purchase of our new bungalow was in my opinion handled professionally, efficiently and with communication being thorough to us throughout.

Liz Searl explained everything in terms that we totally understood and answered any additional questions that we may have had. Always politely and interestingly. On some occasions Emma Taylor stood in and was also very professional and efficient.

The process was no doubt made harder for them both to deal with because of the Covid19 implications, however we noticed no blips whatsoever and communication remained excellent. Added to this we all had the problem of the buyer having their mortgage withdrawn less than 24hrs before completion.

Liz was very apologetic despite it being nothing of Backhouse’s doing whatsoever! Liz proceeded with dealing with the problem and all was rectified only three days later, despite two of those days being over a weekend.

I would highly recommend Backhouse Solicitors and most certainly the two ladies that dealt so expertly with our move.

Please pass on our thanks and total Respect to Liz and Emma, thank you, Gary & Donna Brown

Gary & Donna Brown

My case was handled extremely professionally with clear and realistic advice and an appreciation of my situation, with a consideration to the “human” side of the issues involved and not just with a view to maximising outcome at all costs.

The service is very professional but with a personal feel. I felt my case was important to you and that my best interests were being considered throughout the process. Communication and level and quality of advice were excellent.

Thanks for a great service. It was a very big help in a difficult and unfamiliar situation.

Very good service even with coronavirus restrictions in place. Thank you for your great service, all very efficient in my view.
Friendly staff, talk to you in layman terms, outstanding services.
Really appreciate all your help and advice, especially during the uncertain times of coronavirus.
Mr JS & Ms HJ
Very responsive, helpful and supportive service from Emma Taylor. Couldn’t have asked for a better service.
5 star service from Emma and Liz.
Backhouse Solicitors managed the purchase of my property with high level of professionalism and was able to complete it in 7weeks. Great and frequent progressive update from start to end. Very impressive with the level of support!!!
Mr KN, Harlow
Backhouse provided a really good and efficient service. Queries were answered quickly and the whole house buying process was made very easy. Our thanks to Liz and Emma
SH & EB, Cambridge
Throughout the entire process I felt very supported, the team prepared me for any meetings I had to attend face-to-face with the company. The collaboration was very good and I felt confident and able to contain my emotions when attending meetings following Backhouse Solicitor’s advice, script and behavioural tips. Going through such an experience with an employer could be emotionally draining and extremely stressful. I am happy that a big part of that stress was taken away from me once Backhouse Solicitors were on board, looking after my best interests. I received an excellent service, which was professional and at the same time personal and comforting.
KT, London
Thank you very much for all the help.
Mr OB, Peterborough

Liz made sure that I got into my new property by a lot of chasing down the line for completion. She is a credit to Backhouse Solicitors

Mrs Vanessa Adams, Sussex

Smooth transaction with very professional team.

Mr AT, Ely

Extremely happy with the process of our first ever mortgage, very informative and everything was explained to us with great detail

RD & CW, Norfolk

I had approached Backhouse Solicitors for advice and action on an employment matter relating to a settlement agreement further to being made redundant. It is never easy during these circumstances but the reception staff made it simple for me to obtain an appointment. I am very happy with the way it progressed as my case was assigned to a very senior solicitor, the legal advice was clear, and the solicitor had time and patience to explain the agreement in full and make me understand my options. In future, if I need any legal assistance, I will definitely reach out to them again!

Mr DK, Chelmsford

The service we received was very good, and the fees were not unreasonable. I’ve had experience of more expensive and slower solicitors before! Backhouse delivered everything on time, and I was surprised how quickly it all happened.

Mr NF, Norfolk

Tharek Choudhary was courteous and professional and dealt with the sale of my property in a timely manner. Thank you

Ms GP, Chelmsford

I always felt you had my best interests at heart. You are in-line with the market from a cost perspective but are offering a superior level of personal service. I really appreciated the personal face to face service you offered as this made me feel valued in a personally challenging and uncertain time.

Ms VT, Chelmsford

There was always someone available to deal with my queries I had when I phoned, this was very reassuring. The services provided was very efficient.

Mrs AF, Northampton

Brilliant service from Liz Searl. She worked so efficiently and completed the exchange of 2 contracts within a month. We highly recommend her service.

Mr SC & Mrs LR, Cambridge

Friendly but professional. did not feel overwhelmed with legal jargon. Comfortable with understanding procedures regarding our new wills.

Mr & Mrs R, Chelmsford

The sale of my aunties house was not straightforward. An estate agent who was very unhelpful, a change of solicitors in the process but Tharek was supportive, helpful and kept my fully informed. This made a stressful time much less so. I would totally recommend your services.

Mrs LH, Enfield

Liz was very helpful throughout and communicated well, responding without delay. We were pleased with the personal way in which we were treated.

Mrs MM, Chelmsford

I was impressed by the friendly welcome in your front office.
I thought the method of dealing with my Will (by post, with your drafts and my corrections/comments), was particularly helpful, rather than by several visits to your office. I realise, though that my handwritten original, had to be sufficiently clear and comprehensive, for this to be done. having been joint Executor to my late mother, I was familiar with the wording and procedure.

Mr WH, Chelmsford

Job Well Done, Big Thank You to – Tharek Choudhury & Liz Searl

Mr DC, Chelmsford

Thank you very much for the excellent service throughout the process.

Mr & Mrs RA, Norwich

Thank you for a seamless and easy process

Mr & Mrs AG, Suffolk

We would like to thank Liz Searl and team for a very stress free move under difficult circumstances. ‘Excellent’ and very caring.

Mr & Mrs GT, Suffolk

Everyone I dealt with at Backhouse has been extremely helpful, professional and efficient. Have no problem in using you again or recommending to family and friends.

Mr SS, Hockley

Matters were dealt with expeditiously, charges seemed reasonable and that I was therefore satisfied.

Mr DH, Chelmsford

We are happy with the service we received. The emails were picked up easier. Document one was sent out quickly and we were kept up to date with the whole process.

Ms P Roberts, Peterborough

Liz Searl and her team were very efficient and professional. It was a pleasure working with them

Mr & Mrs MD, Colchester

Liz was extremely efficient in the way that she handled our purchasing process. All of the documents were mailed or emailed quickly and with professionalism. If we had any concerns or queries we did not feel that Backhouse were in any way unapproachable – on the contrary, Karen was very helpful and always friendly. All of our paperwork went through in just one month and we picked up the keys just 6 weeks after making the initial offer!

Mr CG, Peterborough

I found the Backhouse team professional, polite and available at all times. I would thoroughly recommend their services to my family and friends.

Mr RS, Doddinghurst

If we have any more problems we will be very pleased to use Backhouse to help us.
We are very pleased with Minal’s team and can’t thank them enough.

Mr TB, Colchester

We both just want to say a massive thank you for all your hard work, it was all straight forward and (for the most part) easy as we felt everything was under control.

Miss NP & Miss LP, Loughton

The service you provided was excellent, friendly,helpful, nothing too much trouble.
Thank you all so much

Ms SC, Norfolk

I am extremely happy with the service. Very reasonably priced considering all the phone calls, written communication, chasing other Solicitors, Estate Agents etc… There is nothing that needs improving as it was an excellent service with great communication. Thank you

Mrs JB, Boreham

I would like to thank you all for the very helpful and professional service you all gave throughout my move.

SC, Chelmsford

Thank you Mr Welch and team on another great service.  Prompt, reliable, good price.

Mr Mehmet Simsek, Chelmsford

Thank you for your help and advice.  A great service.

Mr KB, Chelmsford

Your service was entirely satisfactory.  As it was the first time I had used your company, I was very happily surprised.  Jane was so helpful and understanding and always did what she promised.

Mrs KC, Dunmow

Thank you Liz Searl for all your efforts in helping us move house.  Really glad we didn’t choose an online/factory conveyancer!

Mr PH, Chelmsford

Just want to say a massive thank you to you and the team for sorting my completion yesterday. As is always the way with this sort of thing, numerous challenges came up and I was starting to get nervous. But your efforts to keep working on it were much appreciated.

Mr JC, Chelmsford

Liz was thorough throughout the entire transaction.  No problems my side.

Miss JA, Chelmsford

First class service at all times.

Mr Wilkinson, Danbury

I was extremely happy with the service I received from Minal and her team.  Minal listened to me when I was upset on my first visit.  She gave me sound advice.  She talked me through each stage of the process and supported me when I thought my case was hopeless.  If it was not for Minal I would have given up on my matter.  She won my case for me.

Ms S, Burnham-on-Crouch

Excellent quality of service and communication from Liz and her team.  Much appreciated by us both.

Mr & Mrs W, Farnham

All transactions were explained clearly.  If we wanted to discuss matters and Liz was unavailable, there would always be her secretary or someone else who could deal with our problem.  Managing the business online was so much quicker than by post.  Extremely pleased with the whole service and we are recommending Backhouse to our friends.

Mr & Mrs Scammell, Chelmsford

Great, friendly service with exceptional translation of legal terms.

Mr Scott Addy, Chelmsford

Answered the phone and gave good advice.  Was very helpful when needed.

Mr & Mrs F, Dagenham

Liz was very thorough with explaining everything to us.  The service we had was first class.

Mr & Mrs C, Chelmsford

Minal made a very difficult time a lot easier to deal with than it could have been.  Both were very efficient and helpful

Mr AH, Chelmsford

I have been really pleased [with Backhouse Solicitors] especially based on the fact that we had to have an extended completion period and the poor turnaround time from the buyers agent.

Mr Hutchinson, Braintree

Superb service throughout. Very professional.

Mr & Mrs E, Loughton

I was extremely pleased with Jane Harrington.  She was very approachable, always happy to explain everything and always returned calls.

Mr Ray Woolf, Chelmsford

My sincere thanks for the expertise you provided and the professional manner in which you handled my case through to conclusion.  I will have no hesitation in using you again in the future and will recommend you in the future should the situation arise.

Mr Richard Layzell, Hockley

Great service [from] start to finish.  I was extremely happy with the service I received from Minal.  The advice was clear and straight to the point from my initial consultation to the finalising of my settlement agreement with my employer.  I would recommend Backhouse Solicitors for their speed, efficiency and level of service.

Mr GM, Chelmsford