Backhouse Solicitors is a vibrant, family-run practice with big ambitions, strong commercial momentum, and a real sense of personality! Exceptional client service is at the core of everything we do and we’re looking for people who share that same passion.
A bit about the role
We’re looking for a confident, organised and proactive individual to join our successful Client Services team.
As a Client Services Assistant, you’ll play a key role in creating a positive experience for our clients from their very first interaction with the firm. Working closely with the Client Services Manager, you’ll provide high-quality administrative support and help deliver the exceptional service standards we’re known for.
You’ll ensure initial enquiries are handled efficiently, follow up with prospective clients, and support a smooth transition through onboarding and beyond once instructions have been received.
Day-to-day responsibilities
- Acting as a professional first point of contact for client enquiries (initially within the conveyancing department) providing them with quotations, and initial support/guidance.
- Being the face of Backhouse Solicitors for Client Services, namely for onboarding and client engagement purposes.
- Processing clients’ initial onboarding documentation, and corresponding with the legal departments.
- Exploring opportunities to enhance the onboarding process and client experience.
- Recording and updating all internal case management systems.
- Building relationships with referrers and third-party business contacts through regular communication and proactive updates.
- Assisting with general team administration
Let’s talk about You
At Backhouse, we take pride in our high professional and ethical standards and are looking for someone who shares that commitment. We’re seeking a motivated and professional individual with a genuine passion for delivering high‑quality work and excellent client service.
You’ll be a great fit if you’re:
- A confident and personable communicator with a friendly telephone manner
- Organised, proactive and able to thrive in a busy environment
- Self-motivated, positive and eager to learn
- A great listener with strong attention to detail
- IT‑confident, with case management experience desirable (but not essential)
- A reliable team player who is passionate about delivering excellent client service
Why you’ll love working with us
- Ongoing professional training and development courses
- Medicash – health, dental and eyecare
- Team events and get togethers
- Discounted parking with Q-Park Chelmsford
- 26 days annual leave + Bank Holidays
- Annual leave loyalty scheme
- Closed between Christmas and New Year
- Staff referral schemes
- Free fruit in the office
- Dress down Fridays!
Location and Working Hours
Hours: Monday – Friday 9am – 5.30pm
Location: Chelmsford
Does this sound like the perfect role?
If you’re ready for a role with real impact at a firm with real personality, this could be your moment.
Send your CV and covering letter to HR@backhouse-solicitors.co.uk