Receptionist

Backhouse Solicitors is a vibrant, family-run firm with real momentum and plenty of personality! Exceptional client service is at the heart of everything we do, and we’re proud to be known for our friendly culture, strong values, and commitment to doing things properly.

We’re excited to offer a great opportunity for a receptionist with at least 2 years’ experience to join our friendly team. Based in the heart of Chelmsford, we’re a successful law firm with big plans and a brilliant client base. We’re looking for someone with exceptional communication skills, a professional and well- presented manner, calm confidence, and outstanding organisational ability.

As our receptionist, you’ll be the face of the firm, the first hello for every client and visitor, setting the tone with five-star customer service. Working alongside our other receptionists, you’ll help ensure the front of house runs smoothly at all times.

• Answering calls in a clear, welcoming and confident manner
• Taking accurate messages and passing them on promptly
• Meeting and greeting clients and visitors
• Ensuring the client’s needs are anticipated and met at all times
• Maintain high standards across reception and meeting room areas
• Data entry and general administrative duties
• Manage stationery and office supply orders
• Confident use of the firm’s document management system
• Promote the firm and the services we provide
• Foster a welcoming, approachable and professional environment

At Backhouse, we take pride in our high professional and ethical standards and are looking for someone who shares that commitment. We’re seeking a motivated, professional individual with a genuine passion for delivering high‑quality work and excellent client service.

You’ll be a great fit if you’re:

• Confidently professional in both appearance and manner
• Highly organised, accurate, and able to remain calm under pressure
• A confident and clear communicator with a friendly telephone manner
• Organised, proactive and able to maintain quality in a busy environment
• Motivated by delivering an exceptional standard of client service
• Comfortable using IT systems as part of day-to-day work
• Naturally positive and approachable
• A reliable team player who communicates effectively with colleagues and clients

• Ongoing professional training and development courses
• Medicash – health, dental and eyecare
• Team events and get-togethers
• Discounted parking with Q-Park Chelmsford
• 26 days annual leave + Bank Holidays
• Annual leave loyalty scheme
• Closed between Christmas and New Year
• Staff referral schemes
• Free fruit in the office
• Dress down Fridays!

Hours: Monday – Friday 8.30am – 5.00pm or 9.30am – 6.00pm

Our reception team operates a two-shift rota alternating weekly

Location: Chelmsford

If you’re ready for a role with real impact at a firm with real personality, this could be your moment.

Send your CV and covering letter to HR@backhouse-solicitors.co.uk