For someone that's worked in the industry for 26 years Catie and team made the whole legal process effortless after being given the challenge of beating the stamp duty deadline.
Catie and team you are real life super heroes!
I would really like to thank you for helping my daughter with her issues in January. I was impressed with your professionalism and how quickly you were able to deal with the situation I suddenly found myself in.
Although extremely professional, the service I received was kind and friendly. It took away any stress I had and made me feel happy and confident. Thank you
My daughter now uses Backhouse Solicitors at my recommendation and is very happy.
Thank you all so much for the friendly and efficient service. I would have no hesitation in recommending Backhouse Solicitors to anyone.
Speedy service; kept informed; quote for conveyancing adhered to.
Having had a previously appalling service from a different Chelmsford law firm, I would be delighted to steer potential clients in your direction!!
Mr Murphy was extremely knowledgeable and his advice and assistance with my inheritance tax return and probate was invaluable
He also provided the paperwork extremely quickly and was most helpful with any questions that cropped up
His response to calls and emails was always within 24 hours
The Backhouse solicitor team did a great job in providing the legal service while selling my property in a timely manner during the Covid lockdown times.
We were well attended to, we felt listened to. Everyone was very professional I would surely recommend this service as they are very good at their job.
Lovely and affordable.
No hidden cost.
The service & advice provided by Minal was excellent.
Availability & also being able to talk outside of normal office hours was very helpful
All went smoothly considering some of the complications of the transfers.
Always responded to queries quickly and the transaction felt like it was moving along at all times. Well informed at all steps of the process.
Catie was very efficient. Because I always dealt with Catie I didn't have to go into long explanations of why I was calling. Catie responded quickly to emailed queries and kept us informed at every stage. From offer to completion took less than 8 weeks.
From initial phone call to the end the team ,especially Catie Edwards very helpful ,quick to respond to any queries .
Although fees seem high ,they are the same as other solicitors in the area. Good local friendly solicitors that kept us informed and process was stress free
I liaised with Minal initially on my employment case and subsequently dealt with Nathan Gray. The various options available to me to take my case forward were explained clearly in layman's terms rather than too much legalese. This was really important to me, as I could understand the pros and cons of taking a particular direction, and make an informed decision. I felt my case was handled very professionally and I was very pleased with the outcome.
A colleague of mine was pursuing an employment case at the same time as me, but through a different solicitor. The service she received was well below the standard I received from Backhouse, and yet the charges were much higher. Eventually she stopped working with that solicitor and appointed Backhouse.
Highly professional service I received and the very reasonable charges. Minal and Nathan also inspired confidence because of their considerable experience and knowledge.
House completion and purchase went as smooth as could be expected in these current times. Good communication and prompt replies to enquiries.
Very efficient and knowledgeable service.
Helped us overcome numerous issues that cropped up.
Polite and courteous service always willing to explain issues that we had trouble understanding.
We employed Backhouse Solicitors to provide independent legal advice and to complete our lifetime mortgage with LV Equity Release Limited. Liz Searl was very thorough. She read our mortgage offer carefully and drew our attention to 19 significant points in that offer. Throughout Liz answered our queries clearly and promptly. Even when she was unwell Liz came into the office to tie up some loose ends, before returning home to bed. Finally, and importantly, she successfully completed the mortgage in good time.
Karen was exceptionally helpful, approachable and explained things very well when I was under a lot of stress and suffering anxiety.
The service was extremely professional and Karen's advice was both helpful and very well tailored to the outcome I was hoping to achieve.
Overall our success in court was very much due to the hard work that Karen undertook on my behalf.
As first time buyers and not knowing all the ins and outs of the buying process, I genuinely appreciated all the help from Catie throughout. In some frustrating situations with other parties I had every confidence that Catie not only had our best interests in everything she was doing but also trying to push along other parties to help with the completion. Without Catie's hard work it could have been a much longer process.
Emma and Liz worked flat out to ensure that the purchase of the property would and could be completed within a specific time. The professionalism and honesty was also something that helped greatly, but also the communication link with their client.
There is nothing that Backhouse should improve as the service to the client is excellent.
Wasn't the cheapest and wasn't the most expensive quote I received, but great value for money.
Emma Taylor was exceptional in dealing with my house purchase.
The overall service was excellent throughout the entire process
We were dealt with in a very pleasing manner especially with regard to the lock-down and virus.
Emma Taylor and Liz Searl were incredibly helpful.
Emma Taylor was our main conveyancer and she was absolutely amazing. Backhouse is very lucky to have her. She is responsive, helpful, professional, fast, efficient, friendly and inspires confidence. She completed our sale and purchase in just over 7 weeks - which was absolutely amazing - especially as we were just exiting lockdown from Covid 19 at that point. Emma is really impressive.
Under the current circumstances relating to Covid-19 we were very pleased with the service offered regarding value for money.
The information and advice was given in a very professional manner.
Extremely easy to do business with. A friendly, easy to approach practice. To the point and explained everything so that I understood.
Thank you for assisting me during these uncertain times. Keep up the good work.
The whole process of completing the sale of our house and the purchase of our new bungalow was in my opinion handled professionally, efficiently and with communication being thorough to us throughout.
Liz Searl explained everything in terms that we totally understood and answered any additional questions that we may have had. Always politely and interestingly. On some occasions Emma Taylor stood in and was also very professional and efficient.
The process was no doubt made harder for them both to deal with because of the Covid19 implications, however we noticed no blips whatsoever and communication remained excellent. Added to this we all had the problem of the buyer having their mortgage withdrawn less than 24hrs before completion.
Liz was very apologetic despite it being nothing of Backhouse’s doing whatsoever! Liz proceeded with dealing with the problem and all was rectified only three days later, despite two of those days being over a weekend.
I would highly recommend Backhouse Solicitors and most certainly the two ladies that dealt so expertly with our move.
Please pass on our thanks and total Respect to Liz and Emma, thank you, Gary & Donna Brown
My case was handled extremely professionally with clear and realistic advice and an appreciation of my situation, with a consideration to the "human" side of the issues involved and not just with a view to maximising outcome at all costs.
The service is very professional but with a personal feel. I felt my case was important to you and that my best interests were being considered throughout the process. Communication and level and quality of advice were excellent.
Thanks for a great service. It was a very big help in a difficult and unfamiliar situation.
Friendly staff, talk to you in layman terms, outstanding services.
Really appreciate all your help and advice, especially during the uncertain times of coronavirus.
Very good service even with coronavirus restrictions in place. Thank you for your great service, all very efficient in my view.
Very responsive, helpful and supportive service from Emma Taylor. Couldn't have asked for a better service.
5 star service from Emma and Liz.
Backhouse Solicitors managed the purchase of my property with high level of professionalism and was able to complete it in 7weeks. Great and frequent progressive update from start to end. Very impressive with the level of support!!!
Backhouse provided a really good and efficient service. Queries were answered quickly and the whole house buying process was made very easy. Our thanks to Liz and Emma
Throughout the entire process I felt very supported, the team prepared me for any meetings I had to attend face-to-face with the company. The collaboration was very good and I felt confident and able to contain my emotions when attending meetings following Backhouse Solicitor's advice, script and behavioural tips. Going through such an experience with an employer could be emotionally draining and extremely stressful. I am happy that a big part of that stress was taken away from me once Backhouse Solicitors were on board, looking after my best interests. I received an excellent service, which was professional and at the same time personal and comforting.
Thank you very much for all the help
Extremely happy with the process of our first ever mortgage, very informative and everything was explained to us with great detail.
Smooth transaction with very professional team.
Liz made sure that I got into my new property by a lot of chasing down the line for completion. She is a credit to Backhouse Solicitors
I had approached Backhouse Solicitors for advice and action on an employment matter relating to a settlement agreement further to being made redundant. It is never easy during these circumstances but the reception staff made it simple for me to obtain an appointment. I am very happy with the way it progressed as my case was assigned to a very senior solicitor, the legal advice was clear, and the solicitor had time and patience to explain the agreement in full and make me understand my options. In future, if I need any legal assistance, I will definitely reach out to them again!
The service we received was very good, and the fees were not unreasonable. I've had experience of more expensive and slower solicitors before! Backhouse delivered everything on time, and I was surprised how quickly it all happened.
Tharek Choudhary was courteous and professional and dealt with the sale of my property in a timely manner. Thank you
I always felt you had my best interests at heart. You are in-line with the market from a cost perspective but are offering a superior level of personal service. I really appreciated the personal face to face service you offered as this made me feel valued in a personally challenging and uncertain time.
There was always someone available to deal with my queries I had when I phoned, this was very reassuring. The services provided was very efficient.
Brilliant service from Liz Searl. She worked so efficiently and completed the exchange of 2 contracts within a month. We highly recommend her service.
Friendly but professional. did not feel overwhelmed with legal jargon.
Comfortable with understanding procedures regarding our new wills.
The sale of my aunties house was not straightforward. An estate agent who was very unhelpful, a change of solicitors in the process but Tharek was supportive, helpful and kept my fully informed. This made a stressful time much less so. I would totally recommend your services.
Liz was very helpful throughout and communicated well, responding without delay. We were pleased with the personal way in which we were treated.
I was impressed by the friendly welcome in your front office.
I thought the method of dealing with my Will (by post, with your drafts and my corrections/comments), was particularly helpful, rather than by several visits to your office. I realise, though that my handwritten original, had to be sufficiently clear and comprehensive, for this to be done. having been joint Executor to my late mother, I was familiar with the wording and procedure.
Job Well Done, Big Thank You to - Tharek Choudhury & Liz Searl
Thank you very much for the excellent service throughout the process.
Thank you for a seamless and easy process
We would like to thank Liz Searl and team for a very stress free move under difficult circumstances. 'Excellent' and very caring.
Everyone I dealt with at Backhouse has been extremely helpful, professional and efficient. Have no problem in using you again or recommending to family and friends.
Matters were dealt with expeditiously, charges seemed reasonable and that I was therefore satisfied.
We are happy with the service we received. The emails were picked up easier. Document one was sent out quickly and we were kept up to date with the whole process.
Liz Searl and her team were very efficient and professional. It was a pleasure working with them
Liz was extremely efficient in the way that she handled our purchasing process. All of the documents were mailed or emailed quickly and with professionalism. If we had any concerns or queries we did not feel that Backhouse were in any way unapproachable - on the contrary, Karen was very helpful and always friendly. All of our paperwork went through in just one month and we picked up the keys just 6 weeks after making the initial offer!
I found the Backhouse team professional, polite and available at all times. I would thoroughly recommend their services to my family and friends.
If we have any more problems we will be very pleased to use Backhouse to help us.
We are very pleased with Minal's team and can't thank them enough.
We both just want to say a massive thank you for all your hard work, it was all straight forward and (for the most part) easy as we felt everything was under control.
The service you provided was excellent, friendly,helpful, nothing too much trouble.
Thank you all so much
I am extremely happy with the service. Very reasonably priced considering all the phone calls, written communication, chasing other Solicitors, Estate Agents etc... There is nothing that needs improving as it was an excellent service with great communication. Thank you
I would like to thank you all for the very helpful and professional service you all gave throughout my move.
Thank you Mr Welch and team on another great service. Prompt, reliable, good price.
Thank you for your help and advice. A great service.
Your service was entirely satisfactory. As it was the first time I had used your company, I was very happily surprised. Jane was so helpful and understanding and always did what she promised.
Thank you Liz Searl for all your efforts in helping us move house. Really glad we didn't choose an online/factory conveyancer!
Just want to say a massive thank you to you and the team for sorting my completion yesterday. As is always the way with this sort of thing, numerous challenges came up and I was starting to get nervous. But your efforts to keep working on it were much appreciated.
Liz was thorough throughout the entire transaction. No problems my side.
First class service at all times.
I was extremely happy with the service I received from Minal and her team. Minal listened to me when I was upset on my first visit. She gave me sound advice. She talked me through each stage of the process and supported me when I thought my case was hopeless. If it was not for Minal I would have given up on my matter. She won my case for me.
Excellent quality of service and communication from Liz and her team. Much appreciated by us both.
All transactions were explained clearly. If we wanted to discuss matters and Liz was unavailable, there would always be her secretary or someone else who could deal with our problem. Managing the business online was so much quicker than by post. Extremely pleased with the whole service and we are recommending Backhouse to our friends.
Great, friendly service with exceptional translation of legal terms.
Answered the phone and gave good advice. Was very helpful when needed.
Liz was very thorough with explaining everything to us. The service we had was first class.
Michelle and Minal made a very difficult time a lot easier to deal with than it could have been. Both were very efficient and helpful.
I have been really pleased [with Backhouse Solicitors] especially based on the fact that we had to have an extended completion period and the poor turnaround time from the buyers agent.
Superb service throughout. Very professional.
I was extremely pleased with Jane Harrington. She was very approachable, always happy to explain everything and always returned calls.
My sincere thanks for the expertise you provided and the professional manner in which you handled my case through to conclusion. I will have no hesitation in using you again in the future and will recommend you in the future should the situation arise.
Great service [from] start to finish. I was extremely happy with the service I received from both Minal and Sam. The advice was clear and straight to the point from my initial consultation to the finalising of my settlement agreement with my employer. I would recommend Backhouse Solicitors for their speed, efficiency and level of service.
Carly gave us useful, straight forward advice. No messing around, just getting the job done. Our new Wills were produced quickly and efficiently.
I was extremely happy with the service I received from both Minal and Sam. The advice was clear and straight to the point from my initial consultation to the finalising of my Settlement Agreement with my employer. I would recommend Backhouse Solicitors for their speed, efficiency and level of service.
I cannot fault your service.
Quick and efficient service.
I was treated with friendliness and from the start I felt very relaxed. If I needed a Solicitor in the near future for anything you would be the first ones I would contact.
Carly was very knowledgeable and helped me as much as she could. She was very understanding and dealt with the family under very difficult circumstances. Thank you very much.
The service provided met all our needs. Carly [was] very helpful and explained everything to us. Very professional.
Our questions were answered satisfactorily and our business was dealt with very efficiently. Costs explained clearly and the bill had no hidden extras. We were happy with the way we were dealt with.
I'd just like to thank all those who were involved in reaching a settlement with my previous company. Thanks to Charlotte, Minal & Michelle for their work on this. I would highly recommend Backhouse Solicitors services. I have found Backhouse Solicitors very professional and approachable from start to finish. Great service, thank you.
I wanted to pass on my thanks and praise to Michael and Carla. The belief, support and professionalism from them was outstanding, This has been a long hard situation that has had a huge impact on my life. Thanks to your staff I have been able to stand up for myself and show them it wasn't ok it wasn't acceptable and should never have happened.
Special thanks to Samantha for her efficient and speedy assistance throughout.
Thank you for all your help and guidance with my father's estate.
We much appreciate the efficient service you have provided for us over the past weeks.
Thank you for your professional service and patience with us and in particular your prompt response to my e-mails throughout.
I wanted to express my appreciation for all your hard work on our behalf. You have made this difficult period for all three of us so much easier and please accept our heartfelt thanks for your diligence and care in handling Mum and Dad's estates.
Very efficient - made every effort to meet our wishes and needs. Very approachable. Our Estate Agents were very professional and did all they could to get the process completed quickly and efficiently. It would appear to us that others in the process were neither as professional or efficient as the two parties representing us.
Fantastic Solicitors. All staff helpful and friendly. Would most definitely use them again. Dhammika and Chloe were extremely helpful and truly lovely. Thankyou!
Hassle free transaction, can't ask for more. Competitively priced for great service. Backhouse was recommended to us by a family member. We can see why. We are both very happy with the professional service.
I wish to thank you sincerely for the speedy and efficient way in which you dealt with recent work on our behalf.
Michelle was excellent in explaining her reasoning's, Big Thanks
Very understanding, treated as a person not a number. Never used solicitors before this so was very nervous but would recommend Minal and all of her team.
On behalf of my father and myself thank you and your staff very much. Always very pleasant and helpful. Keep it up
Everything was fine with my conveyancing process - all expeditiously executed by your expert Alistair.
This final note is to say a big thank you for directing us to a successful resolution of the employment matter we had. You had acted with commendable diligence and efficiency to effect a speedy and satisfactory conclusion to the problem. Once again accept our thanks for your excellent services. We are completely satisfied.
Just a little note to say thank you very much for your assistance with this. You worked hard to get it through in a matter of weeks. All your efforts were much appreciated. I will be recommending you and your company to others.
As a small organisation, it's not always easy to change the mindset and practices embedded with the company's management style but with so much legislation that we need to be aware of in respect of Employment Law, I think we have gained a great deal of knowledge this past year or two.
I would like to take this opportunity to thank you and Backhouse for all your support and advice during this time and to say that, as a company, we feel we have benefitted greatly from it.
Samantha provided an exceptional level of client care during a stressful employment matter. She clearly explained the options at our initial meeting and subsequently provided clear feedback every step during the process.
Prompt and efficient service. My options were clearly explained in a straightforward manner. I felt comfortable within the environment and with Minal.
Kelly was a fantastic support, always providing me with all the information I needed.
My legal issues were very complex involving numerous interacting and overlapping employment issues, a personal injury claim that was being handled by a separate specialist solicitor and a claim with the Pension Ombudsman. It involved 2 employers who had employed several different solicitors, and there were medical experts, barristers and others. Despite the complexity, problems and set-backs Minal managed to identify, compartmentalise and address the interlinked issues whilst liaising with all the relevant parties dealing with them effectively and efficiently. If you are looking for an employment specialist I would recommend the services of Minal and her team without hesitation and I am most grateful not only for the favourable outcome they secured, but also the courtesy, understanding, patience and assistance I personally received throughout a very difficult and testing time. Minal is a consummate professional and although small in stature she is a huge hitter as many an opponent has discovered.
I could not have been given better advice in my circumstances. Very happy with the service. Available when required. Responsive to requests. All in all, fits the bill.
I was extremely impressed with the first class service at Backhouse Solicitors. Thanks to their expertise and knowledge of employment law I was duly compensated by my employer for unfair dismissal. I am now back working and happy again. I can highly recommend Backhouse Solicitors.
Thank you both very much for your professional, tolerant and caring approach to what was a very stressful time for me. I will certainly be recommending your professional services to all and wish you both every success in the future.
May I say how very impressed I was with the service that you provided yesterday - you often hear of these free offers and think that there must be some catch - but you offered professional concise advice within the 30 minutes time frame and a genuine honest approach to how to move forward. I will have no hesitation in using your company in the future or recommending you to colleagues.
I really cannot speak highly enough of the service I have received. Very impressed with the initial structure of the first meeting and the transparency of the legal fees. Also impressed with the confidence shown in my case and the empathy shown.
In my hour of need and trying to get through a difficult situation, Backhouse Solicitors and in particular Minal took away all the stress and strain of such an awkward situation in a very professional manner. Something I hope I will never have to go through again. I wouldn’t hesitate to use Backhouse Solicitors again if ever finding myself in a position that happened in the past.
I was completely happy with the service provided. It took longer than I thought however this was not from your side. The assistance I was given was professional, friendly and extremely supportive when I struggled to make sense of things. Obviously it was a hard situation to deal with but it was made easier with your help. I can't extend my thanks enough.
A thoroughly professional service from start to finish. I would not hesitate to recommend the firm to any individual or company in need of employment law specialists.
I appreciate all that was done by everyone involved. Your boss was fantastic and made me feel a lot better when we met. Thank you.
From the initial meeting, all matters raised were fully discussed and clear advice given.
Very helpful and professional.
I would recommend your company to anyone needing your services.
Extremely satisfied, very professional.
Michael, again thank you very much for your prompt message. The service I have received from you has been impeccable and certainly impressive. It's been an absolute pleasure to have you on my side.
Dear Miss Rech, I just wanted to thank you very much in helping me with my employment matter late last year. The hospital didn't take any notice of any of my letters, but you were able to persuade them to do the right thing within a few days. I was very impressed and I am sure you will have a very bright and successful future.
I would like to thank both Nuala and Minal for their overseeing and guidance in these matters. I am pleased with the fact that at no time was I given false ideals, things were given to me direct thus allowing me to challenge and consider the decisions to make. There is a lot more I could add, but the best way is to say I am pleased with your service and I don't think I could have succeeded without it.
Some of the kindest, most professional and caring people I have ever met.
We began using your debt collection services to help speed up rent payments being received from our tenants. This certainly worked. Letters coming from yourselves have more weight and get more reaction than our letters. This has helped to speed up rent collection and reduce the number of debtors we have. Thank you.
We were totally satisfied with Kelly and how she dealt with our case. First class service - thank you for your help!
Extremely efficient and pleasant to deal with.
Thank you for your work in helping me resolve my difficulties with my employer. The matter has been dealt with successfully and I am now employed happily within schools in the Borough. I would like to thank you for all your assistance and would heartily recommend you to anyone in need of legal services.
The service I have received from you has been impeccable and certainly impressive. It's been an absolute pleasure to have you on my side!
At a time of extreme stress and also having previously received poor advice, Backhouse provided me with excellent support and advice and for the first time I had someone fighting on my side against a corporate machine. Ultimately their help provided me with an agreeable settlement.
I was very pleased to be advised to push back on my Employer regarding payment as it eventually worked in my favour. This being a new situation to me I had no idea what 'normal practice' would be, but for the advice of Backhouse Solicitors, I may have just accepted things otherwise. Nuala was clear & polite at all times and I built trust in her very quickly.
Backhouse Solicitors were extremely friendly, helpful and professional. They were a pleasure to deal with!
I always received prompt replies to any queries and knew at all times what was happening.I would definitely recommend you and your company to our family and friends.I have been extremely pleased with the service provided. You made the process very straightforward for me, and the objectives you set out to achieve in our first meeting were all met. Thank you for your help in what could have been a very stressful process!
No improvement required! I received a great service; the staff were friendly and treated me like an Individual. All communication was in plain English for all to understand!
I can’t fault the service I received! I came in not entirely understanding my rights as an Employee or that I even had a case against my former Employer. However, thanks to the advice from Backhouse Solicitors I am delighted with the outcome. The service I received was exceptional. Thank you for all your help!
I thought you provided a thoroughly professional service.
You always rang me when you said you would and gave very clear advice.
I was pleased from the initial consultation and throughout. Nuala asked all the right questions to really establish what would be the best course of action for me as a person. Not only was the result the right one but I was dealt with professionally. Nuala contributed a great deal to turning a terrible and seemingly powerless situation into a positive result and I have not looked back. Very very happy.
Right from the point I first phoned up, I was put at rest. Having worked for the same company for 13 years I was made redundant a month after the birth of my first child. You can imagine how worried I was at my situation. I was advised that I could have a first 30 minute consultation at no fee, and was given the frankly honest advice not to go in to the offices but to conduct the interview over the phone as it meant that more time could be spent discussing the case. Nuala rang at the agreed time and it soon became apparent that I had a case. She advised me throughout the redundancy process and at no point was I left to fret about costs as we'd agreed that I would pay a certain amount at a time and I would be warned when I was close to using up that amount. Nuala's advice was always prudently realistic and professional and I would recommend her and Backhouse Solicitors in general.
I am very grateful for all that you have done, it is very much appreciated - especially as you went out of your way, I wish you all the best with your company and every success. Once again many thanks to you and your staff.
Extremely satisfied. On all occasions you communicated both clearly and professionally.
I am writing to you to tell you how grateful I am for your help. My employers had made my life hell by discriminating against me because of my health condition. I came to see you one evening after work (which you stayed well beyond your opening hours to see me) to discuss the matter. For someone like me who had never been in this situation you made the whole experience very easy and professional. You even worked the finances out so that you made it possible for me to take further action. I cannot recommend or thank you enough for your help and support in this matter, I will always recommend you to any friends or family who may find themselves in an awkward position with their employer. I actually felt I had someone on my side and it was not just me against a big company.
It was a pleasure to meet you and work with you on this. As first-time solicitor experiences go, this has got to be up there with the best! If I ever need legal advice in the future, I'll be certain to give you a call.
I was extremely satisfied with the service you gave me. In fact I would have to give you 10 out of 10. I would and have already recommended your company to a colleague.
Very professional and efficient service, thank you.
What was also pleasing was that you were easily accessible by telephone contact or timely return call without delay. I would like to thank you, Minal and your staff for your assistance and care in handling my case. I will be pleased to recommend you as and when there is an opportunity.
Overall I was very satisfied with the service. The process was explained clearly at all stages (particularly as regards cost). I always felt I was in good hands and that my best interests were the priority at what was a stressful time; the service was professional, prompt and friendly and the outcome very satisfactory.