Are you having issues with a customer not paying their bill? Do you need legal advice on how best to deal with the situation? We can help.
If you are facing a dispute with a customer or client, you understand it can be a particularly delicate situation. You work hard to to win new customers, grow your business and build a reputation, and a dispute with a disgruntled customer can pose a threat to that.
Disputes with customers need careful handling, particularly in these days where Google reviews and alike are now the norm, and any negative feedback from a client or customer can be detrimental to your reputation and influence future business. Many businesses choose to tread carefully in the case of a dispute with a customer and if you are in this position, we can help.
Disputes with customers usually arise from disagreements about the quality, timeliness or performance of work you are doing for them. If there is no dispute but they are simply not paying your invoices then our Commercial Debt Recovery specialists can help. Where there is a dispute then you need a skilled team of dispute resolution lawyers to explain the legal options and then fight your corner to reach the right settlement.
Our skilled negotiators will work with you to achieve one of three outcomes
- making an informal agreement with your customer on your behalf
- seeking a formal agreement through mediation or alternative dispute resolution, or if that fails
- starting court proceedings to force a resolution
The team at Backhouse are experts in dispute resolution, and in some cases a dispute might just need a fresh pair of eyes to get things moving. It can be easy for the other side to ignore your letters and emails, but a formal letter from your solicitors will usually prompt them to engage properly with you and then we can work on achieving the right result for you.
Contact the experts at Backhouse Solicitors
If your business is in a dispute with a customer and you would like legal advice on how best to resolve the situation, our Litigation and Dispute Resolution team are here to help. Contact us today to arrange a free initial consultation with one of our friendly experts.
Tel: 01245 893400 | 01702 410880
Email: info@backhouse-solicitors.co.uk
Visit our Chelmsford office: 17 Duke Street, Chelmsford, Essex, CM1 1JU
Visit our Leigh-on-Sea office: 22-24 Elm Road, Leigh-on-Sea, Essex, SS9 1SN
Or send us a message through the Contact Us page on this website